The plant manager bellowed to the company's Senior HR specialist: I have a problem, and you have to solve it. I can't get people in this plant to work together as a team. As if I don't have enough trouble with our competitors and our past-due accounts, now I have to put up with running a zoo. You're responsible for seeing that the staff gets along. I want a training proposal on my desk by Monday.
Assume you are the HR Manager and the HR Specialist has turned to you for advice.
1. How can you best determine the need for team training in the plant? What types of training would you select and why for this situation?
2. What would one recommend to this irate plant manager and how would you convince him to accept and support help from your HR specialist? Use your best persuasive abilities in your proposed response for the plant manager.