Task:

HRD is consulting firm providing professional /HR advice and support services to client organizations, both in public and private sectors. Feedback surveys completed by its customers have recently highlighted customer service problems, comprising ‘ignorant or uninformed staff and ‘indifferent or inattentive staff.”

HRD has traditionally provided general training in numerous fields particularly in the domain of Management and customer service skills. The Manager of one store, Mr Robot, a prospective client of HRD, has been heard to say: ‘employees know what they want and they know that they can acquire it from us. Training is a waste of time and resources.’

As the newly hired Director of HRD, you decide that the whole feedback surveys give sufficient impetus for you to advocate a new and positive attitude to training.

Required:

Draft the report addressed to Mr Robot, outlining the subsequent.

problem1. What you consider to be the benefits of training to:

(i) The organisation

(ii) The individual

problem2. How you would identify the training requirements of staff?

problem3. What techniques you would select to satisfy the training requirements of staff?

problem4. How you would carry out evaluation of training techniques?

problem5. What do you understand by the phrase employee development?