1- In your view, when can negative messages be delivered by using methods of communication: face-to-face, telephone, printed mail, and e-mail? prepare exs and refer to readings and your own experiences to describe your opinion.
2- What strategies would you utilize to keep a caring, sensitive tone, even when writing negative message? Give suitable ex by writing short e-mail message to co-worker who has requested help with project not on your priority list. Suppose you are already overwhelmed with own work.