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What key measures could be used for monitoring service quality, productivity, and profitability for a large Human Resources (HR) Recruitment firm whose clients are predominantly large businesses such as Myer, Telstra, Universities, Hotels. Specifically, what measures would you recommend for such a firm, taking administration cost into consideration? Who should receive what type of feedback on the results and why? On which measures would you bases a part of the salary scheme of front line staff (such as business development managers) who go out to bring new clients. and why?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M93114310

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