1. What is the role of communication in conflict resolution? How does it contribute to the causation of the conflict and how can it assist with the resolution?
2. What do you believe are the benefits and disadvantages of having an employee union to:
a. The employee
b. The company/organization
c. The customers or clients
3. What are the important elements of a grievance process? Why did you select these elements?
4. What are the advantages and disadvantages of a progressive discipline process? When would it be advantageous to start at a higher level of discipline?
5. Describe the traits that a supervisor needs to possess to be an effective conflict manager? Why did you pick these traits?