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1. Consider a single-line, single-server waiting line system. Suppose that there is only physical space for 2 units in the system (one in line and one being served). The arrival rate %u03BB is 80 people per hour. The manager, Johnny Three Toes, has the choice among workers of different speeds to be the server. He wants to save money by hiring the slowest server that will result in an average number of units in the system (L) equal to 2.

a) Using Johnny Three Toes strategy, what will the servers service rate per hour need to be?

b) What is the probability of having 3 or more units in the system?

c) What is wrong with Johnny Three Toes strategy?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M9358027

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