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What is the difference between having a helpful sales person at Home Depot and having a relationship with Home Depot? If Sam at the contractor’s desk in Home Depot knows and remembers you, does that mean you have a relationship with Home Depot? Does Home Depot know what Sam knows? What would have to happen for Home Depot to get as smart about you as Sam is?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91758910

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