What is the difference between a primary process and a support process according to the value chain?

a.The primary process involves no value creation, the support processe creates all the value

b.The support processes support outsourcing and offshoring and have nothing to do with primary processes

c.The support processes do not create value while supporting primary processes

d.None of the above

Market segmentation supports competitive advantage:

a.By keeping away new entrants by raising costs

b.By creating specifically targeted customer value

c.By minimising fixed costs

d.By increasing profits

The term 'strategic alignment' means:

a.Alignment of business processes with support processes

b.Alignment of business processes with corporate objectives

c.Alignment of business performance with the stock market

d.Alignment of business processes with performance indicators

How does the environment/context a business operates in affect its value creation activities?

a.A business operates in a competitive environment, this creates the need for differentiation of product

b.A business operates in a competitive environment, this creates the need for good support processes

c.A business operates in a competitive environment, this creates the need for a value chain

d.All of the above

What is Process-Oriented Organisational Design?

a.A change in structure to improve process functionality

b.A change in process to improve efficiency

c.A change in outsourcing to offshoring

d.A change in organisational culture