QUESTION 1

When a company is forming long-term outsourcing relationship with another company, the foundation of the success of the venture is a good contract.

(a) What do you understand by Contract Management and what is the central aim of contract management?

(b) List down the end-of-contract options and explain the cost involved for each option.

(c) Explain the meaning of Service Level Agreement (SLA) and list down two metrics specified in the SLA

QUESTION 2

(a) Offshore outsourcing is considered to be very important for the ICT Sector in Mauritius. List down six main reasons companies would outsource to Mauritius.

(b) List down the three most popular outsourcing models that you would propose to a potential foreign client who would like to outsource in Mauritius.

(c) Explain four risks associated with outsourcing. What would you propose to reduce those risks?

QUESTION 3

(a) What is the definition of Business Process Outsourcing (BPO) according to Gartner Dataquest?

(b) BPO deals mainly with non-core processes of an organization. Explain five of such type of processes

(c) State and describe the BPO business models

QUESTION 4

(a) What are the main issues involved in a vendor selection process?

(b) What do you understand by Request for Information and Request for Proposal (RFP)?

(c) Give five criteria for vendor selection which do not fall under an RFP and are carried out during independent study of each vendor.