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How far Information Systems are used in running HSBC? Look at different interactions B2C, B2B, C2C, C2B, G2B, etc.
2. What Information Systems are in use in HSBC example TPS, MIS, DSS, ESS, etc.? Explain what their roles in enhancing decision making are and what database technologies are in use in HSBC?
3. How far the website is employed in HSBC? To what degree pure play, click-and-mortar, etc? And how e-CRM is implemented as well as maintained? Look as well at usability easiness of use, navigation, etc and interactivity issues in HSBC.
4. Compare among currently and previously used systems in HSBC (if any).
5. Deliberate ethical, privacy, health and security issues related to the use of IS in HSBC.
6. How knowledge is achieved in HSBC? And to what extent?
7. How far the Global perspective is utilised operationally as well as strategically in HSBC? Explain what management challenges does this case study illustrate?

Business Management, Management Studies

  • Category:- Business Management
  • Reference No.:- M9377986

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