Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Operation Management Expert

Case Study:

You are a senior clerk in a big branch of an esteemed bank in a metropolitan city. Your manager has decided that customer service must be enhanced and has formed a committee of junior staff to describe and present suggestions to the management in a month’s time.

You are appointed as a member of this committee however not the chairperson. A young lady, a grade junior to you is made the chairperson. She was much reluctant to accept the responsibility as she said; she had never been to any meeting nor chaired any. Although, she was offered no choice in the matter. The manager simply appointed her at the chairperson.

However she could be a good choice. She is an experienced cashier known to the public as proficient and pleasant, and she has frequently expressed strong view about the significance of good service. She thinks herself as intelligent and logical and sometimes puts people down quite firmly if she finds out flaws in their arguments.

You were not capable to attend the first meeting of the committee, however from what you heard it was not at all successful. In conversation with such present you have gained the impression that progress was slow and hard. The chairperson tended to be aggressive. Very few ideas emerged and it was not too clear to those present what they were there to accomplish.

You have as well spoken to the chairperson. She thinks that nobody was forthcoming or enthusiastic adequate. They all kept going off the subject and asking silly problems. These ideas as there were turned out to be trivial or irrelevant in her opinion, apart from the ones she had to propose herself. She contended that she was worried about the next meeting, about the likely success of the committee in general and indeed about her overall relationship with the staff who were committee members.
The next meeting is to take place in a week’s time.

problem 1: Identify the problems in this case.

problem 2: What can you do to make sure that the committee performs more effectively when it next meets?

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M95132

Have any Question? 


Related Questions in Operation Management

1 statistically two in every three american are medically

1. Statistically, two in every three American are medically obese today. Should obesity be classified as a disability? What are the implications for businesses hiring obese employees under the ADA? 2. Should substance ad ...

The aggregate planning problema should only consider supply

The aggregate planning problem: A. Should only consider supply management options B. Only affects marketing and production, but human resources is not involved in decisions C. Should only consider demand management optio ...

Application essaybased on a developed outline format

Application Essay Based on a developed outline format (already available), write a 17-page literature review that captures relevant theories and empirical research leading to a significant research topic, problem and res ...

Assignment-1identify the four types of layouts and their

Assignment- 1. Identify the four types of layouts and their characteristics. 2. The manufacturing engineers at Suny Manufacturing were working on a new remote- controlled toy Monster Truck. They hired a production consul ...

In this module we describe several tools for monitoring

In this module, we describe several tools for monitoring projects, including checklists, spreadsheets, percent complete, tracking Gantt Charts, and earned value. a. Create a three-column table with each of these in the l ...

Discussion 1information technology is the process of using

Discussion 1 Information technology is the process of using computers or computing devices to obtain and handle information and data. Using this technology is something that is performed daily by people all over the worl ...

Ikea case studynbsp as part of your reading for this unit

IKEA Case Study  As part of your reading for this unit, you read the "IKEA Aims to Pay a Living Wage" case study on page 391 of  Fundamentals of Human Resource Management . Respond to the two questions below in a 2-3 pag ...

Work through the simulation titled resource allocation from

Work through the simulation titled Resource Allocation from the end of Chapter 8 of your course text. Review the various options in the simulation, then select "Your Own Option" to type out your own solution to the scena ...

Pivot analysis projectin this project you will create pivot

Pivot Analysis Project In this project you will create pivot tables and pivot charts to analyze sales, customer and product data. Cleanse the data Open Pivot Analysis Raw Data and save it as Pivot Analysis your name comp ...

1 congratulations your company has purchased the rights to

1) Congratulations, your company has purchased the rights to manufacture a new product called Quilchers. As an experienced Operations Manager you quickly recognized that this product could be successfully assembled using ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro

Describe what you learned about the impact of economic

Describe what you learned about the impact of economic, social, and demographic trends affecting the US labor environmen