Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Operation Management Expert

Case Study:

You are a senior clerk in a big branch of an esteemed bank in a metropolitan city. Your manager has decided that customer service must be enhanced and has formed a committee of junior staff to describe and present suggestions to the management in a month’s time.

You are appointed as a member of this committee however not the chairperson. A young lady, a grade junior to you is made the chairperson. She was much reluctant to accept the responsibility as she said; she had never been to any meeting nor chaired any. Although, she was offered no choice in the matter. The manager simply appointed her at the chairperson.

However she could be a good choice. She is an experienced cashier known to the public as proficient and pleasant, and she has frequently expressed strong view about the significance of good service. She thinks herself as intelligent and logical and sometimes puts people down quite firmly if she finds out flaws in their arguments.

You were not capable to attend the first meeting of the committee, however from what you heard it was not at all successful. In conversation with such present you have gained the impression that progress was slow and hard. The chairperson tended to be aggressive. Very few ideas emerged and it was not too clear to those present what they were there to accomplish.

You have as well spoken to the chairperson. She thinks that nobody was forthcoming or enthusiastic adequate. They all kept going off the subject and asking silly problems. These ideas as there were turned out to be trivial or irrelevant in her opinion, apart from the ones she had to propose herself. She contended that she was worried about the next meeting, about the likely success of the committee in general and indeed about her overall relationship with the staff who were committee members.
The next meeting is to take place in a week’s time.

problem 1: Identify the problems in this case.

problem 2: What can you do to make sure that the committee performs more effectively when it next meets?

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M95132

Have any Question? 


Related Questions in Operation Management

Prepare a 5-6 page reflection paper that addresses what you

Prepare a 5-6 page reflection paper that addresses what you have learned during the course of this semester that may of value to you in your chosen profession. Include a topic statement and cite sources. You may focus on ...

Integrating operations management with financial

Integrating Operations Management with Financial Management 1. Identify and discuss how an enterprise management system integrates operations management and financial management within the context of an existing and veri ...

In this discussion forum you will discuss the implications

In this discussion forum, you will discuss the implications of not having a clear and precise scope of the project, and why it needs to be approved by higher management. Also discuss the importance of listing, sequencing ...

1 which of the following isare primary purposed of a

1. Which of the following is/are primary purposed of a professional strategic financial management function in an organization? a. make sure that there are sufficient capital funds to support strategies b. make sure that ...

The cases used for this discussion require you and your

The cases used for this Discussion require you and your classmates to analyze the applicability of a number of equal opportunity laws to different disputes. These laws include: Title VII of the Civil Rights Act of 1964 a ...

Adrian reese a resident of new york owned a strip mall

Adrian Reese, a resident of New York, owned a strip mall located in Ohio, which he leased out to different businesses. The tenants in the building had complained that the two public restrooms were substandard and in need ...

What is the most significant learning you will take away

What is the most significant learning you will take away from Our learnings in Indigenous Australian Education? Think about a term, concept, phrase and/or scholar which has moved you into thinking about Indigenous educat ...

Conduct research and use the links below to locate a

Conduct research and use the links below to locate a reputable nonprofit organization that serves people and the community as a servant leader: 1 https://topnonprofits.com/lists/best-nonprofits-on-the-web/ 2 https://www. ...

For this discussionread incident motivating and maintaining

For this Discussion: Read "Incident: Motivating and Maintaining Morale During Downsizing" on p. 273 of Nkomo, Fottler, and McAfee. Select two of the following five possible solutions on which to conduct research: Termina ...

How do you make decisions using logic using feelings using

How do you make decisions, using logic, using feelings, using instinct? Did you find that the exercise of decision making resulted in a different decision than the one you wanted, why do you think that was? How does bias ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

WalMart Identification of theory and critical discussion

Drawing on the prescribed text and/or relevant academic literature, produce a paper which discusses the nature of group

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro