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What are the principal objectives of Total Quality Management?

The principal objectives of TQM are:

a. Customer Focus as Customer Delight.

b. Continuous enhancement as a culture of the organisation that must be the way of life.

c. Focussed and relentless continuous cost reduction.

d. Focussed, continuous and relentless quality enhancement.

e. To make an organisation whereby each person is working towards making their organisation the best within its business and to capitalize onto the sense of achievement and working within a world-class organisation.

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Business Management, Management Studies

Category:- Business Management
Reference No.:- M9578181

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