Problem 1: You have recently attended a seminar on Change Management in the context of Public Sector Reforms and in his keynote address, the Honourable Minister of Civil Service and Administrative Reforms has focused a lot on the inevitable changes in the Public Service and the need for a positive mindset. Here is an extract of his speech:

“With globalisation, the world has become a one and only global village and this has resulted in intensive competition in every field. In the public sector, many changes have been effected in order to meet the challenges of the new environment so as to offer quality services to the customers and the citizens. The civil service is being reformed in order to develop a performance-oriented culture.”

Required:

problem1. What are the major challenges being faced by Public Sector in Mauritius?

problem2. Describe the main reform initiatives undertaken to meet those challenges.