1.Describe the basic control process.

2.How can a manager determine if more control is necessary, or even possible?

3.What are a manager's options if more control isn't possible?

4.Identify and describe the various methods that managers can use to maintain control.

5.Explain how concertive control evolves in an organization.

6.Describe the elements of the balanced scorecard.

7.Explain why economic value added (EVA) includes more than just profits.

8.What can companies do to control the customer perspective?

9.What is quality, and how does it differ from value?

10.Describe the strategies managers can use for waste prevention and reduction.