You are the manager of an Information technology firm. You have 20 employees working for you in the software development department. These employees range from software designers, software developers, quality assurance testers and several other positions. It is important as a manager to be able to have an effective and efficient team. There are many attributes that make up a successful team. For this assignment you will need to discuss the following points in an essay format and provide a flowchart of a hierarchy using the information above showing the team structure. Be sure to address the following:

1. What are 5 key attributes of a good team process?

2. What is the secret of resolving team conflict?

3. Process is one of the three key elements required to run a successful team. What is process? How does process impact project teams?

4. One of the three key elements required to run a successful team is content. What is the most effective tool to define content? Why?

5. How can a project manager handle hidden agendas effectively?

6. List and explain in detail two core processes of a high-performing team.