Hotel Facilities and Hospitality Management

You have been retained as a facilities management consultant for Magic Mountain Resort Lodge and Spa located in the town of Estes Park. Recently the property experienced a kitchen mishap during which meat scraps were disposed of improperly. This action caused a wastewater back up into one of the resort's condo units located in an adjacent building and resulted in serious damage to the condo unit, as well as destruction of personal property belonging to guests who were staying in the condo. The resort owner does not want to accept responsibility for the flood, but the guests who were flooded out of their condo have asked for an explanation. Note: This same unit had been affected by a wastewater flood from the resort's spa two years earlier. What advice would you give the owner and what information would you provide the resort guests? Explain in detail.