The distribution of knowledge that you detailed in your initial posting. This concept tells us that the solutions to many critical business problems are not exclusive to key leaders or even extensively trained engineers. The more people in the organization are involved in the solution development, the more comprehensive the innovation will be.

In addition would add that the closer the people are to the operation where the critical issues resides the more apt the solution will be to solving the problem.

In your posting you specifically referenced "skilled people" in the organization as being in a position to significantly help an organization solve key business challenges.

QUESTION: What about people that are unskilled in the organization? What potential roles can these resources play in helping implement Total Quality Management process in the organization?

Referencing style: Harvard style