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Why would Teresa Carleo and Steve Martucci favor face-to-face communication over email when dealing with customers? Provide details to support your response. Why would Carleo and Martucci prefer to use electronic communication methods for certain types of communication within the company? Provide details to support your response.

What steps could Carleo take to confirm that her messages are being heard and understood by others? Provide details to support your response.

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