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Watch the video - WWII veteran calls for help and dies as nurses laugh, video shows

Discuss this incident from a quality perspective and answer the following questions using terms and concepts covered this semester.

Do you believe that this was truly an "accident" or was this neglect?

Do you think this facility had a quality management program in place before the incident? If so, where do you think it failed? Do you think the facility implemented changes in their policies and procedures following this incident?

If you were in management at this facility, what would changes would you implement to ensure this does not happen again?

Do you think the hospital's response to the incident help or hurt the overall public perception of quality?

What do you think the facility could do to reassure the public that quality has improved at the facility over the last 3 years since this incident occurred?

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