Problem1. Wanda was made supervisor of the four representatives in Consumer Credit Services Department of Winston Country Savings Bank when the earlier boss was promoted. Wanda was a senior representative in the department at the time. Wanda has worked closely with–and even became friendly with Beverly. Beverly has been in department almost as long as Wanda. Beverly tended to be extremely open and direct. This behaviour had a tendency to put people off, making them see her as belligerent and defensive. Hence, when Wanda was promoted, she selected a more junior and more pleasant employee as her assistant manager. At that point, Wanda?s relationship with Beverly had changed. Wanda wanted to show that she could handle the department effectively, and become a very hands-on manager. She didn’t hesitate to make decisions and issue directives. However, it seemed to Wanda that Beverly rising criticized her decisions and frequently did so in front of other employees. To make matters worse, Beverly was frequently right.

Having read the case study above, answer the following problems:

a) Does Wanda have a supervisory problem with Beverly? Describe your answer.

b) What steps could Wanda have taken in order to reduce or avoid the problem after she was encouraged to the supervisor?s job?

c) What steps should Wanda take now with the issues at hand? Suggest specific action and steps.

d) Comment on Wanda?s leadership approach.