Walter has a job that allows him to work on his projects at his own pace and in his own way. He does not have his boss looking over his shoulder. Veronica has a job that is very structured. She must do her tasks the way her boss says they should be done and her boss is constantly checking up on her to make sure she is doing the tasks as he wants them done. Unlike Veronica, Walter's job allows him a large amount of:

• Mastery
• Autonomy
• Purpose
• Feedback

Carl supervises 25 subordinates that are all responsible for software development. Having been promoted from the position he supervises, Carl is exceptional when it comes to the technical aspects of the work his employees do. Because of this, Carl monitors his employees' progress on software development, constantly checks their work for errors, and ensures they meet project deadlines and goals by checking up on his employees. Since Carl knows the job so well, he rarely feels the need to ask his employees for ideas about better ways to get their jobs done or how they think things are going. He really has no interest in how his employees feel about their jobs, as long as the work is getting done. As long as the employees are meeting deadlines, Carl is happy. According to this description, Carl could be described as which of the following?

• High on initiating structure
• An employee-centered leader
• High in contingency leadership
• High in consideration

Bill is not a formal leader, but the people he works alongside respect him because they know he is exceptional at his job. They constantly ask for his advice and when he sees a problem, everyone listens to his guidance to try to solve the problem. What type of influence does Bill have?

• Legitimate Power
• Expert Power
• Rational Persuasion
• Coercive Power

Team cohesiveness results in all of the following except:

• Higher Morale
• Higher Productivity
• Counterproductive work behavior
• All of the above result from team cohesiveness

If the Earth is attacked by aliens, the nations of Earth would easily resolve their conflicts and join forces against the alien threat. This demonstrates the strong effect of which of the following?

• Negotiation
• Integration
• Mediation
• Superordinate Goals

A ________________ amount of relationship conflict is optimal for ensuring good performance.

• Low
• Moderate
• High

Mark and Ben are fighting for the same promotion. Each wants that role. Their boss intervenes and serves as a mediator. He sits them down and begins by asking them why each of them wants the promotion. Mark wants the promotion because he has always wanted to be in a leadership role. Ben wants the promotion because he wants the office that comes with the promotion. The boss decides to give Mark the promotion, but Ben will get the new office. Both Mark and Ben are happy with the result because they each got exactly what they wanted. This is an example of what type of negotiation?

• Integrative
• Distributive
• Superordinate
• Storming

Sam is running for a local government house seat and is trying to get his neighbors to put a big sign, in support of him, on their lawns. However, he knows that's a lot to ask and so he thinks he should build up to this request. He first asks his neighbors if they would be willing to show a sign of support for him by putting a little sticker, in support of him, in their window. A week later, he asks those same neighbors (that agreed to put the sticker up) to put the big sign in the lawn. Unsurprisingly, most of the neighbors that put the sticker in the window a few weeks before were willing to put up the big sign. What tactic did Sam use to get his neighbors to put up a big sign in support of him?

• Consistency
• Scarcity
• Consensus
• Reciprocity

A team of firefighters need to be able to communicate quickly and clearly. There cannot be any misunderstandings in the middle of responding to a fire. How would you suggest the firefighter teams structure their communication?

• Decentralized
• Cross Functional
• Centralized
• Nonverbal

Delanie has great working conditions and her pay is adequate. She also has a good manager and her coworkers are great to work with. However, her job is boring and she feels like she does not get recognized for a job well-done. According to Hertzberg, Delanie will:

• Feel neutral toward her job.
• Be extremely motivated to perform well in her job.
• Feel satisfied with her job.
• Feel unsatisfied with her job.