(Answered) Viva pisto a restaurant has received numerous complaints

Management Studies

?Viva Pisto, a restaurant, has received numerous complaints from customers about its slow service and unfriendly waiters. The management of the restaurant needs to address these complaints promptly and ensure that similar complaints do not arise in the future. Which of the following practices will help the restaurant restore customer goodwill?

?Taking a defensive stance if the complaints are justified
?Accepting responsibility for customers' dissatisfaction and disappointment
?Responding to customer complaints only if they are raised formally
?Monitoring social media only if there are more than five complaints

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