Van Dalen Foods, a bakery chain located in Grand Rapids Michigan, provides baked goods for grocery stores located throughout Michigan. The quality of the baked goods is primarily responsible for the increased number of stores that handle Van Dalen products. The firm’s human resources department recently conducted a study to determine the effectiveness of its performance appraisal program. On the basis of findings of study, the personnel director has decided to investigate the possibility of changing from a graphic rating scale method to results-oriented scale.

Explain how the results-oriented technique functions.

Eighth Edition

Administrative office Management

An introduction

Zane k. Quible