Using the service blueprint make a list of all the key, Ask an Expert

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Using the service blueprint, make a list of all the key service failure points and the associated customer expectations. For example, a service failure point with expectations is: check-in should be fast and hassle-free. You should find 10 to 15 service failure points.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92529957

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