Use the following format to compose a case study analysis: Case Study - A Conflict of Responsibilities
- Provide a brief summary listing the key facts in the case.
- Identify key issues and identify one problem you wish to resolve in your analysis. The problem statement should be clear and concise. A problem statement is typically no more than one sentence in length.
- List recommended solutions or strategies to resolve the problem. Be sure to include the who, what, why, when, where and how of each solution or strategy you propose.
- Analyze each recommended solution or strategy by linking information from course materials and outside research sources. List the pros and cons of each solution. Choose the best solution or strategy and list an explanation why it is the best choice. The reasons for your choice should be clearly linked to your analysis. Be sure to use APA format to cite your sources.
Write a conclusion.
Rubric
Criteria Superior Work Meets Expectations Fair/Needs Work Incomplete Identification of Key Issues and Problems
- Identifies and demonstrates a sophisticated understanding of the main key issues and problems in the case study.
Analysis and Evaluation of Key Issues and Problems
- Presents an insightful and thorough analysis of all identified issues/problems; includes all necessary calculations.
Problem Statement
Presents an accurate and concise problem statement that reflects the analysis and evaluation of the key issues and problems of the case.
Recommendations on Effective Solutions/Strategies
- Supports diagnosis and opinions with strong arguments and well documented evidence; presents a balanced and critical view; interpretation is both reasonable and objective.
Links to Course Readings and Additional Library Research Sources
- Makes appropriate and powerful connections between identified issues/ problems and the strategic concepts studied in the course readings and lectures; supplements case study with relevant and thoughtful research and documents all sources of information.
Grammar, Spelling, Citation and Reference Formatting
- Excellent writing with correct grammar and spelling; citations & references provided and formatted consistently when needed. APA formatting.
CASE STUDY
A Conflict of Responsibilities
As director of HR, Tess Danville was asked to negotiate a severance deal with Terry Winston, the Midwest regional sales manager for Cyn-Com Systems. Winston's problems with drugs and alcohol had become severe enough to require his dismissal. His customers were devoted to him, but top management was reluctant to continue gambling in his reliability. Lives depended on his work as the salesperson and installer of Cyn-Com's respiratory diagnostic technology. Winston had been warned twice to clean up his act but never succeeded. Only his unique blend of technical knowledge and high-powered sales ability had saved him before. Now the vice president of sales asked Danville to offer Winston the option of resignation rather than being fired if he would sign a noncompete agreement and agree to go into rehabilitation. Cyn-Com would also extend a guarantee of confidentiality on the abuse issue and a good work reference as thanks for the millions of dollars of business that Winston had brought to Cyn-Com. Winston agreed to take the deal. After his departure, several near-disasters that were the result of Winston's mismanagement were uncovered. Some of his maneuvers to cover up his mistakes bordered on fraud.
Today Danville received a message to call the HR director at a cardiopulmonary technology to give a personal reference for Winston. From the area code, Danville could see that he was not in violation of the noncompete agreement. She had also heard that Winston had completed a 30-day treatment program as promised. Danville knew that she was expected to honor the confidentiality agreement, but she also knew that if his shady dealings had been discovered before his departure, he would have been fired without any agreement. Now she was being asked to give Winston a reference for another medical sales position.