Unit Assignments

Unit IV Case Study

This assignment provides you with an opportunity to explain the dynamics of teamwork, including motivation, conflict resolution, and leadership. First, read the scenario below.

Scenario: The vice president (VP) of marketing has hired you as the leader whose first task involves implementing a new process for applying customer service within the organization.

The VP shares that the purpose of this initiative is to help resolve a list of issues that are negatively infecting teamwork: (1) morale is low, (2) employees are consistently late for work while others leave early, (3) workers disagree on the daily workload, (4) there is no drive or enthusiasm, and (5) above all, two employees have complained about harassment.

Your team consists of eight employees: three are newly hired employees, five employees are male and three are female.
Each employee has a diverse background. Your charge is to reach the goal of improving customer service by directing the team through the five stages of team development.

After reading the scenario, write a minimum three-page paper by using the following questions as guidelines:

1. Motivation: What is the current state of motivation for employees, and what can you do to improve their motivation?

2. Leadership: What can leadership personnel do to positively impact teamwork that eventually leads to better customer service?

3. Resolving conflict: How can the employees approach resolving conflicts with one another in order to maintain a positive teamwork dynamic?

4. Resolving conflict: How can the employees approach resolving conflicts with customers?

5. Teamwork: What types of activities would help the team progress through the five stages of team development?

Also, be sure your paper fulfills the following requirements:

The body of the paper consists of at least three pages.

The format of your paper follows APA style. Click here to access the CSU Citation Guide. A sample research paper that has been formatted in APA style starts on page 20 of the guide.

Properly cite one reference (e.g., journal article) that you located from the university's online library.

Properly cite two references (e.g., article, webpage) that you located from reputable sources (e.g., online library or reputable webpages).

Properly cite your textbook within the paper.

Unit V PowerPoint Presentation

This exercise involves analyzing a communication technique-presentations. On a daily basis, it is often expected that professionals be proficient with presentations.

For this exercise, prepare a PowerPoint presentation that serves as your own professional code of communication. This exercise allows you to analyze communication techniques and reflect upon your own communication skills. Include at least the following within the presentation:

Present your professional communication style.

Present your communication strengths.

Present your communication opportunities-how can you improve your communication skills?

Present how you prefer to receive communication within a workplace.

Present a professional workplace example of when a phone call might be better than an email.

Present whether or not you believe that texting and instant messaging can be valuable in the workplace.

Include at least three visuals (e.g., photographs, images, charts, or graphs).

The presentation must contain at least twelve slides.

Unit VI Assignment

This assignment provides you with an opportunity to critique interview techniques by answering a series of questions within the assignment template. Click here to access the assignment template. Be sure to answer each question, save all of your work in the template, and submit it in Blackboard for grading.

Unit VII Assignment

This assignment involves explaining how professional etiquette can impact professional relationships and explaining how a professional can proactively approach career changes by answering the questions within the assignment template.

Unit VIII Assignment

This assignment provides you with an opportunity to complete three major items: a cover letter, a resume, and a professional strengths, weaknesses, opportunities, and threats (SWOT) analysis. The cover letter should be a three-paragraph memo that has been tailored to a specific job that interests you.

The resume should adhere to the steps outlined in Chapter 14 (see page 206). The details within the resume must be current with all relevant and up-to-date information. The SWOT analysis should address your professional strengths, weaknesses, opportunities, and threats.

Bullet points are acceptable for the resume and SWOT analysis; however, they must be detailed. Again, the cover letter must include three paragraphs. Also, the resume must be at least one page, and the SWOT analysis must thoroughly address each of the four parts of the analysis. Be sure to have the major items in the proper sequence: first, the cover letter; then, the resume; and finally, the SWOT analysis.