Unit 3 Communications (Choose one of the two options. Answer the two questions below separately)

Option 1: To foster teamwork and a culture of quality improvement, a new director of an ambulatory care center in a hospital has begun holding twice- monthly management team meetings, consisting of several physicians, nurses, physician assistants, financial managers, and others. Attendance at these meetings has been erratic, and enforcing attendance is difficult because many of these people report to their discipline chiefs rather than to the director of the center. What advice would you give to this person to promote more consistent participation? On what research/best practices do you base your advice?

Option 2: Along with other hospital business managers, you have been a member of a management team. Recently, you have been promoted, and your former business manager team members now report to you. As the new leader of the management team, what challenges will you face in managing the team? How would you approach these challenges?

Choose one of the two options above, research and answer, Then address the two issues below as well:

1. What are the Five Barriers to communication, and how do you remove them?

2. How does the concept of “contagion” help explain how information spreads in social networks?