Type your answers to the following questions. Answer in a minimum of one complete paragraph.

Remember, a paragraph has an opening sentence, a minimum of three of more sentences, and a conclusion sentence.

1. Why is it particularly important to develop and maintain a professional, businesslike reputation in the knowledge-based economy of the digital era?

2. Think of typical workplace situations and how you might communicate in each. When would you seek an in-person conversation, pick up the phone, call a virtual meeting, or send an e-mail, IM, or text?

3. Try to recall situations in which you were criticized or gave criticism to someone else. Was the criticism constructive? Why or why not? How did you feel either as a giver or receiver of criticism?

4. What techniques can make virtual meetings as effective as face-to-face meetings?

5. What is the best approach to address conflict in meetings?

6. Name and explain the four phases of team development as identified by psychologist B.A. Tuckman. Answer at least one paragraph per phase.