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Twenty-four months into a large-scale technology and process implementation, the organization was feeling the pain without seeing the gains, and those leading the effort were under pressure to show some successes. The project team initiated a "message of the week" to high-light successes, but wins were exaggerated to counteract the negative talk about the project. As a result, the communication quickly turned into project propaganda that was challenged and doubted by stakeholders. You are assigned to the project team to help them inspire the stakeholders and create real short-term wins. What do you need to do to make sure your wins are unambiguous? How do you change the "hoopla" into genuine success?

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