TRUE/FALSE QUESTIONS In answering true/false statements, circle the T preceding the statement if the statement is true, and circle the F if the statement is false.

1. T F It is not necessary to test for color-fastness when cleaning commercial upholstery.

2. T F If a supervisor makes sexual advances to an employee, and you as a manager know nothing of the situation, the company is not legally liable.

3. T F Chemicals may be legally transferred to a portable unmarked container as long as the original container is adequately labeled.

4. T F It is not necessary for cleaning contractors to obtain MSDS forms if they have not been provided by the chemical manufacturer.

5. T F Artificial respiration should not be attempted if there is no heartbeat.

6. T F It is better to avoid discussing employee substance policies during the orientation phase because it might cause good employees to quit.

7. T F The Americans with Disabilities Act does not prohibit an employer from asking questions about such topics as drinking habits.

8. T F Employers can require employees who regularly come in contact with the public to maintain a generally clean and neat appearance.

9. T F Having rules that forbid employees to speak in their native language is an acceptable practice.

10. T F It is not necessary to keep accurate disciplinary records for all employees.

11. T F The best method of removing winter salt from floors is to use a wet vac or auto scrubber with clear water and a neutralizer or a neutral pH cleaner. 4

12. T F One of the most common problems in communications stems from the failure of a supervisor to have a clear understanding of exactly what it is he or she wants to communicate. 13. T F An employer who receives a citation for an OSHA violation must post a copy of the citation at the work site where the alleged violation occurred.

14. T F An employer may prohibit the distribution of union literature in working areas during both working and non-working hours.

15. T F The “production-oriented” manager as opposed to the “people-oriented” manager is consistently the one to achieve the most production.

MULTIPLE CHOICE QUESTIONS: Multiple choice questions may have more than one correct answer. You are to circle the letter(s) preceding each correct statement.

16. Which of the following questions can be asked during a job interview: a. Are you married? b. What is your spouse’s name/occupation? c. Do you have any children? d. Why did you leave your previous job? e. Are you pregnant? f. How long do you plan to work for us?

17. Among the concerns of rotary shampooing of carpets are that: a. It breaks the fibers b. It bends the fibers c. It can over-wet the fibers d. It can be more labor intensive than other methods

18. Under the Equal Pay Act, which of the following may justify a pay differential between men and women working in the same building: a. Their work requires significantly different levels of skill b. The company’s contract with the union calls for higher pay for men operating floor machines c. When the work they perform requires significantly different amounts of effort d. When they are at different levels of the company’s seniority system

19. Which of the following typical excuses for cleaning problems will be accepted by the customer as legitimate reasons? a. “Employee was absent” b. “Employee was on vacation” c. “We have a new employee” d. “The vacuum is broken” e. None of the above 5

20. The most important ingredient for maintaining good customer relations is: a. Personal social contacts b. Frequent inspections of the building c. Building supervisor reports to top management d. Maintaining a proper flow of communications between your company and the customer

21. The most important ingredient a client buys from a building service contractor is its: a. Janitors b. Supervisors c. Equipment and chemicals d. Management expertise e. Direct labor

22. Major rules in controlling chemical hazards include: a. Recognizing hazards to the eyes b. Wearing protective gloves, aprons, etc. c. Reading and following label instructions d. Storing chemicals properly e. Smell chemical before use if unlabeled

23. The reasons for proper upkeep of equipment include: a. To avoid injuries to employees b. To get the job done in the fastest, easiest, and most efficient way c. To prolong equipment life d. To give the employee more varied duties and responsibilities