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1. In supporting a culture of accountability, organizations also engage in strict performance measures to not only promote peer accountability but to also foster self-confidence.

2. As more physicians see the benefit and advantages of private group practices, the relationships between physicians and hospitals continue to decline

3. The implementation of EHRs has been without issue, and most providers have undergone the complex interfaces because they have not been overly costly.

4. In a centralized IS configuration, one of the benefits is being able to develop close, personal relationships with the customers and gain better insight into their needs.

5. To support business intelligence, the chief information officer performs the key functions: data analysis, data integration, and data storage.

6. Donabedian was the first to categorize access into socio-organizational and geographic accessibility. He was also the one to ascertain that proof of access is the use of services, not merely the presence of a facility.

7. The five dimensions believed to impact supply and demand and likewise influence utilization of health services were outlined by Penchansky and Thomas. One of the dimensions is accessibility, which refers to the quantity of healthcare services available.

8. With health care costs on the rise along with insurance premiums, health care has become increasingly unaffordable and inaccessible to many Americans.

9. Behavioral economics acknowledges that everyone is rational and that people learn their preferences through experiences.

10. The relationship between physicians and hospitals has been evolving, rapidly as of late, especially as physicians have begun acquiring hospitals and private practices.

11. One way patients do not act rationally about healthcare decisions is when they visit providers for a complaint, leave with the treatment regimen they wanted, and do not adhere to this regimen.

12. Healthcare decision making is made by those who have training and experience in business and finance, and those without these qualifications who primarily provide the care are not engaged in these discussions and decisions.

13. A governing board within the healthcare organization may be interested in financial information to ensure that services are being provided effectively and that the costs or rates are compatible for stable or improved financial status.

14. Healthcare firms are primarily patient-oriented organizations, and their financial survival depends on the quality of care they provide to patients.

15. The Sherman Act was passed to ban certain practices left uncovered by the Clayton Act.

16. Patient data breaches continued to occur after HIPAA took effect in 2002.

17. A system does not necessarily have to disclose an inadvertent disclosure of protected health information to the media or government.

18. Health systems monitor transmission of protected health information very carefully, as under HIPAA and HITECH rules, they are to notify affected patients and the government in the case of a breach of unsecured PHI.

19. Some researchers think that if patient-centered medical homes and nurse-managed health centers increased primary care providers, then the primary care shortage could be decreased by 75% without training a single additional physician.

20. Many businesses stop the talent management process after selecting the appropriate candidate for the job.

21. Primary care practices are beginning to utilize the collaboration-based service delivery model to better serve their patients through a team approach.

Operation Management, Management Studies

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