TRUE-FALSE QUESTIONS

1. The transcendent definition of quality provides a means by which quality can be measured or assessed as a basis for practical business decisions.

2. According to the product perspective of quality, larger number of product attributes are equivalent to higher quality.

3. The user perspective of quality judges a product based on how well the product performs its intended function.

4. According to the manufacturing perspective of quality, quality is based on the relationship of product benefits to price

5. Inspection was the primary means of quality control during the first half of the twentieth century.

6. During the 1940s and 1950s, after the World War II, the quality of products was the most important priority of top managers as it was recognized as the key to worldwide success.

7. High quality of products is an important source of competitive advantage for organizations.

8. Today, organizations are asking employees to take more responsibility for acting as the point of contact between the organization and the customer.

9. Unlike other management gurus and consultants, Deming defined and described quality precisely.

10. Deming emphasized that knowledge is not possible without theory, and experience alone does not establish a theory.

11. Juran advocated the use of quality cost accounting and analysis to focus attention on quality problems.

12. According to Crosby, quality is judged solely on whether requirements have been met and nonconformance is the absence of quality.

13. Feigenbaum, a quality philosopher, promoted the use of quality costs as a measurement and evaluation tool.

14. The ISO 9000:1994 series standards were intended to provide confidence to customers and other stakeholders that quality requirements are being achieved in the delivered product.

15. Processes must be measurable and repeatable in order to apply the techniques of process management.

16. Support processes generally require a higher level of attention than do value-creation processes.

17. Process control is the responsibility of those who directly accomplish the work.

18. The Kaizen philosophy requires a significant cultural change from all employees in the organization including the top management.

19. A kaizen blitz is an improvement initiative that is gradual and continuous and is performed on a part-time basis.

20. Statistics is a science concerned with the collection, organization, analysis, interpretation, and presentation of data.

21. Two events are independent if they have no outcomes in common.

22. The number of defects observed in a sample is an example of a continuous random variable. 23. The median is the observation that occurs most frequently.

24. A confidence interval is a point estimate of a population parameter.

25. In hypothesis testing, the null hypothesis, H0, is assumed to be false in the absence of contradictory data.