Training Project

Be sure to view the AVP and/or script before beginning this assignments

Consider the scenario of Fred the Training Consultant. Several potential solutions were provided to address the issues in manufacturing at the plastic container business.

Now it is your turn to weigh in on the issues in the customer service or sales departments.

Choose EITHER customer service OR sales. Choose carefully, as this may impact assignments later in the course.

Read the "Incumbent Interview" and job description from either the sales or customer service employees that Fred talks to during his needs analysis (These documents can be found in Doc Sharing).

Propose different solutions to the issues discussed in the original scenario and in the interview document. Be sure to discuss how realistically your solutions could be implemented based on costs, person-hours and convenience.

Discuss whether your solutions are training-based or non-training-based, or a combination of both, and why you made the decisions you did.

Expect to take approximately 3-4 pages (double-spaced, 12-point font) to complete this assignment. Your work will be graded on completeness, clarity, originality, interest, grammar, spelling, and punctuation (see the HRA340 Written Assignment Grading Rubric in Doc Sharing for more information).