TQM Balanced Scorecard concept, process and tools
Define how you would incorporate TQM Balanced Scorecard method into organizational strategic planning process and incorporate the following:
Describe the concept and key elements of a balanced scorecard.
Design a process for integrating balanced scorecard metrics in order to plan, implement, and evaluate the impact of quality improvement, innovation, and organizational transformation efforts.
Identify tools and techniques for integrating and establishing key linkages among operational, employee, customer, and financial/market performance metrics.
Link the voice of the customer to financial and market performance, the voice of employees, and with internal processes and performance metrics.
Use the balanced scorecard to drive organizational growth and improvement.