Topic: Customer Loyalty

Research at least 2 business articles that deal with customer loyalty and social media. Write a 4-page paper about what you found. Use your text ideas from this chapter and other parts of the book to discuss and relate to this topic. You have control over how you want to approach this topic, as long as you are talking about social media and how it is affecting customer service/loyalty. Prepare the References page according to the instructions outlined above.