Top management at company A was concerned about manufacturing new and innovative products. Therefore, the company assembled a creative team by hiring new people who could work with the production department to design or add new features to their existing products. This team required open communication necessary for innovation, whereas production employees at company A were used to mass production of a standard product, hence they kept their opinion to themselves. An initial challenge identified was to ensure open communication and free flow of ideas between the design team and the production team.

REQUIREMENTS:

As an external consultant you are required to:

1. Identify the level of communication (using Johari Window) most likely to occur between the design and production team. 2 Also provide 2 justifying reasons for your choice (in bullet points)

2. After determining the problem area, next identify how you would deal with design and production team, to change their interpersonal style behaviorally and to ensure open communication and free flow of ideas in teams