Q. An organization, called "Good Programs" was contracted to supply the software also assist in the implementation. This organization recognised the marketing opportunities of this project, as the XY Department was its biggest client in the region. As a result, they offered, free of charge, many more features which were not in the original scope, provided the department allowed them to be, in essence a research also development (R&D) site. This would assist Good Programs to more readily sell their products elsewhere around the world, while providing the XY Department with additional functionality also benefits.