1. Which one of the following statements is NOT true of apprenticeships?

Most apprenticeship programs are in the skilled trades.
A major advantage of apprenticeships is the ability to earn an income while learning a trade.
Training through apprenticeship is usually effective because it involves hands-on learning and extensive practice.
Under the state and federal guidelines, apprenticeship programs must require at least 1,000 hours of on-the-job experience.

2. This type of on-the-job training program is generally sponsored by an educational institution as a component of its academic program and generally prepares students for professional careers.

Internship
Coordination training
Apprenticeship
Experiential training

3. An organization's planned effort to help employees learn job-related knowledge, skills, abilities, and behaviors is known as:

performance measurement.
selection.
training.
compensation and benefit.

4. When is training most likely to have an effect on performance?

When the organization does not have clear direction to achieve its goals.
When the trainees lack proper attitude and motivation to perform.
When the performance problem is resulting from lack of skill and ability.
When the trainees are unclear about the performance standards.

5. Which one of the following effective training characteristics is NOT present within the following training objective: "The employee will be able to express concern to all irate customers by a brief apology"?

Performance level
Physical condition
Acceptable quality
Measurable standards