This is about a case study. Individual not group. Its about sunset grille. analyze. its for my operational service class. five pages maximum. go straight to answer needed. root of the problem, at least four alternatives, choose the best alternative with implementation with charts, and conclusion. instructions are attached. cant be longer than five pages. must familiar with the book fitzsimmons, james 8th edition, isbn 978-0-07-802407-8 from 2014 as it shows steps of determining bottleneck, how to solve problem, apply poka-yoke methods or other method, construct a house of quality as part of a quality function deployment project, construct statistical process control based on numbers given of meals per day per hour of the service operation, explain service recovery implemented. the four alternatives should be coming from your own ideas not copied and give recommendation as to which is the best one and why with supporting charts, layouts, statistical records, graphs such as scatter or control chart, maybe a flowshart, cause and effect chart, histogram chart or pareto chart, etc. may be a plan-tod- act PDLA cycle something that indicates we have learned something in service operations management.