(Answered) This is a practical assessment to ensure the learner

Management Studies

This is a practical assessment to ensure the learner participates in customer service interactions/transaction situation using a role-play script in a simulated environment. Pairs are required in this assessment. Your assessment partner will play the role of a customer and you as the service staff and vice versa. Your trainer will play the role of your supervisor. Your role-play should include a conversation between 5-10 minutes with the customer.

You are required to:

Develop the scenario script that contains conversations of both people for the role play

Consult the supervisor in regards to the service situation (if referral is required)

Sample Script:

Customer Service: Hi, I am John, How are you today and how can I help you?

Customer: Hi, I am Kelly. Good, Thanks.

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Business Management, Management Studies

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