Ask Question, Ask an Expert

+61-413 786 465

info@mywordsolution.com

Ask Business Management Expert

Guest Services Techniques:

Hotel Newsletter:

Customer service is all about building relationships with your customer base; however, to provide that customer service, hotel personnel need to be informed of hotel activities and local events, feel empowered and be aware of training opportunities, and also understand recent diversity and conflict issues that have impacted guests as well as internal customers.

This assignment seeks to incorporate all aspects of customer service techniques; in order to service your guests you must first service your associates.

Imagine you are responsible for preparing a monthly newsletter that will be provided to all hotel employees including the general manager and executive committee. Reflect on the hotel and brand that you described in assignment 1 that aligned with your own personal brand.  Prepare a newsletter that incorporates and is filtered through the hotel brand that you would want to work for (i.e. branded language, font, color, picture, etc.)

Your newsletter needs to convey all topics covered in Section 2 of the course such as:

1) Product Knowledge (i.e. local festivals for the month, featured restaurants, special promotions and packages, updates about specific departments in the hotel, etc.)

2) Guest Communications (i.e. branded language, social media mentions about your hotel, etc.)

3) Conflict Resolution (i.e. announce and celebrate “a win” about how an associate overcame a guest problem, etc.)

4) Empowerment & Training (i.e. monthly training available to hotel staff, motivation quotes, promotions, etc.)

5) Diversity Awareness (i.e. how to say hotel terms in a different language, local religious centers or community events, etc.)

This assignment will not only demonstrate your understanding of customer service techniques, but also what information is critical to your success as hospitality professionals. 

Business Management, Management Studies

  • Category:- Business Management
  • Reference No.:- M9417

Have any Question? 


Related Questions in Business Management

What is the strategy of break talk are they succeeding or

What is the strategy of Break Talk? Are they succeeding or failing? Why?

What are the minimum and maximum values in decimal if an

What are the minimum and maximum values (in decimal) if an 8-bit binary number is given unsigned and two's complement formats?

What do you think about the response from the ceo of united

What do you think about the response from the CEO of United? The United Airlines statement reads: "Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leav ...

Northwestern memorial hospitalmany in the chicagoland

"Northwestern Memorial Hospital" Many in the Chicagoland region and around the nation would consider Northwestern Memorial Hospital (NMH), a 146-year-old institution, to be among the very best teaching hospitals. It has ...

Using the automobile industryand identify porters five

Using the automobile industry,and identify Porter's five forces and describe how each applies to the industry. Give as much detail as possible and support your answer.

Discuss accountability within a healthcare

Discuss accountability within a healthcare organization. Discuss the strategic decision-making process on the basis of financial metrics. Define strategy, organizational performance, finance, and quality and their intera ...

Can the fundamental principles of getting employees highly

Can the fundamental principles of getting employees highly involved with their work provide an adequate context for designing high-performance work systems?

The alternative corporate growth strategies grid which i

The "Alternative Corporate Growth Strategies" grid, which I originally learned as the "Product Market Growth Matrix," is an excellent tool to learn. When companies experience a drop in sales in their main (sometimes thei ...

Long-term objectives are defined as the result a firm seeks

Long-term objectives are defined as the result a firm seeks to achieve over a specified period, typically five years. Any long-term objectives should be flexible, measurable over time, motivating, suitable, and understan ...

What are the benefits of utilizing big-oh notation to

What are the benefits of utilizing Big-Oh notation to analyze the performance of an application? How can analyzing the efficiency of an algorithm lead to improvements in the initial design?

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Why might a bank avoid the use of interest rate swaps even

Why might a bank avoid the use of interest rate swaps, even when the institution is exposed to significant interest rate

Describe the difference between zero coupon bonds and

Describe the difference between zero coupon bonds and coupon bonds. Under what conditions will a coupon bond sell at a p

Compute the present value of an annuity of 880 per year

Compute the present value of an annuity of $ 880 per year for 16 years, given a discount rate of 6 percent per annum. As

Compute the present value of an 1150 payment made in ten

Compute the present value of an $1,150 payment made in ten years when the discount rate is 12 percent. (Do not round int

Compute the present value of an annuity of 699 per year

Compute the present value of an annuity of $ 699 per year for 19 years, given a discount rate of 6 percent per annum. As