Ask Question, Ask an Expert

+61-413 786 465

info@mywordsolution.com

Ask Business Management Expert

Guest Services Techniques:

Hotel Newsletter:

Customer service is all about building relationships with your customer base; however, to provide that customer service, hotel personnel need to be informed of hotel activities and local events, feel empowered and be aware of training opportunities, and also understand recent diversity and conflict issues that have impacted guests as well as internal customers.

This assignment seeks to incorporate all aspects of customer service techniques; in order to service your guests you must first service your associates.

Imagine you are responsible for preparing a monthly newsletter that will be provided to all hotel employees including the general manager and executive committee. Reflect on the hotel and brand that you described in assignment 1 that aligned with your own personal brand.  Prepare a newsletter that incorporates and is filtered through the hotel brand that you would want to work for (i.e. branded language, font, color, picture, etc.)

Your newsletter needs to convey all topics covered in Section 2 of the course such as:

1) Product Knowledge (i.e. local festivals for the month, featured restaurants, special promotions and packages, updates about specific departments in the hotel, etc.)

2) Guest Communications (i.e. branded language, social media mentions about your hotel, etc.)

3) Conflict Resolution (i.e. announce and celebrate “a win” about how an associate overcame a guest problem, etc.)

4) Empowerment & Training (i.e. monthly training available to hotel staff, motivation quotes, promotions, etc.)

5) Diversity Awareness (i.e. how to say hotel terms in a different language, local religious centers or community events, etc.)

This assignment will not only demonstrate your understanding of customer service techniques, but also what information is critical to your success as hospitality professionals. 

Business Management, Management Studies

  • Category:- Business Management
  • Reference No.:- M9417

Have any Question? 


Related Questions in Business Management

Why might teams composed of millennials and baby boomers

Why might teams composed of millennial's and baby boomers benefit from having moderate levels of group cohesiveness?

What are some of the types of bias and how might bias

What are some of the types of bias, and how might bias distort data reporting?

Importance of citi training and analyze how this used in

Importance of Citi training and analyze how this used in the business world.

I need assistance withnbspan analysis of the relationship

I need assistance with an analysis of the relationship between global entrepreneurship and innovation within organizations. It should include the following: The implications of this relationship for individuals and globa ...

Assume nebraska and virginia each have 100 acres of

Assume Nebraska and Virginia each have 100 acres of farmland. The following table gives hypothetical figures for yield per acre in the two states: Nebraska Virginia Wheat 14 2 Cotton 15 3 A) Who has the absolute advantag ...

How can educating help solve the health and poverty issues

How can educating help solve the health and poverty issues in Ethiopia, Africa? How can social development be established?

What involvement does management need to have to achieve

What involvement does management need to have to achieve buy-in from internal stakeholders?

Hey can someone give me super detailed answer as to why

Hey can someone give me super detailed answer as to why neoclassical economic theory could not have emerged prior to 1860s? Like I get that neoclassical economy focuses more heavily on mathematical part of economy but wh ...

Resource allocation problemfor product a a 10 increase in

Resource Allocation problem For product A, a 10% increase in investment increases the quantity sold by 5% whereas for product B, a 10% increase in investment increase quantity sold by 20%. The current unit sales level of ...

How does he the false of bait and advertising become

How does he the false of bait and advertising become problem in current and future healthcare facility?

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Why might a bank avoid the use of interest rate swaps even

Why might a bank avoid the use of interest rate swaps, even when the institution is exposed to significant interest rate

Describe the difference between zero coupon bonds and

Describe the difference between zero coupon bonds and coupon bonds. Under what conditions will a coupon bond sell at a p

Compute the present value of an annuity of 880 per year

Compute the present value of an annuity of $ 880 per year for 16 years, given a discount rate of 6 percent per annum. As

Compute the present value of an 1150 payment made in ten

Compute the present value of an $1,150 payment made in ten years when the discount rate is 12 percent. (Do not round int

Compute the present value of an annuity of 699 per year

Compute the present value of an annuity of $ 699 per year for 19 years, given a discount rate of 6 percent per annum. As