Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Business Management Expert

Guest Services Techniques:

Hotel Newsletter:

Customer service is all about building relationships with your customer base; however, to provide that customer service, hotel personnel need to be informed of hotel activities and local events, feel empowered and be aware of training opportunities, and also understand recent diversity and conflict issues that have impacted guests as well as internal customers.

This assignment seeks to incorporate all aspects of customer service techniques; in order to service your guests you must first service your associates.

Imagine you are responsible for preparing a monthly newsletter that will be provided to all hotel employees including the general manager and executive committee. Reflect on the hotel and brand that you described in assignment 1 that aligned with your own personal brand.  Prepare a newsletter that incorporates and is filtered through the hotel brand that you would want to work for (i.e. branded language, font, color, picture, etc.)

Your newsletter needs to convey all topics covered in Section 2 of the course such as:

1) Product Knowledge (i.e. local festivals for the month, featured restaurants, special promotions and packages, updates about specific departments in the hotel, etc.)

2) Guest Communications (i.e. branded language, social media mentions about your hotel, etc.)

3) Conflict Resolution (i.e. announce and celebrate “a win” about how an associate overcame a guest problem, etc.)

4) Empowerment & Training (i.e. monthly training available to hotel staff, motivation quotes, promotions, etc.)

5) Diversity Awareness (i.e. how to say hotel terms in a different language, local religious centers or community events, etc.)

This assignment will not only demonstrate your understanding of customer service techniques, but also what information is critical to your success as hospitality professionals. 

Business Management, Management Studies

  • Category:- Business Management
  • Reference No.:- M9417

Have any Question? 


Related Questions in Business Management

Discussionhoward schultz ceo of starbucks is stepping down

Discussion Howard Schultz, CEO of Starbucks, is stepping down. Read about it on your own. However, I want to recall the last time Schultz stepped down, only to come right back. Why is CEO transition by company founders s ...

Thenbspeconomistnbspmagazine uses the price of a big mac to

The  Economist  magazine uses the price of a Big Mac to determine whether a currency is undervalued or overvalued. In January 2016, the price of a Big Mac was $4.93 in the U.S., ¥ 370.00 in Japan, and SKr 45.00 in Sweden ...

The trouble with television by robert mac neil it is

The Trouble with Television by Robert Mac Neil It is difficult to escape the influence of television. If you fit the statistical averages, by the age of 20 you will have been exposed to at least 20,000 hours of televisio ...

Many people economists included blamed alan greenspan for

Many people (economists included) blamed Alan Greenspan for the financial crisis and the Great Recession that followed. Describe two mistakes that many people believe Greenspan made. Does Professor Kelton think that a sm ...

Two short answer questions1 according to the conformity

Two short answer questions. 1) According to the conformity theory what are two things you do in a bottleneck. 2) According to contingency theory what type of management do you use when certain/uncertain conditions.

Business report assignmentmajor report 1 -this assignment

Business Report Assignment Major Report 1 - This assignment is separate from the journals you have produced earlier. You are expected to write a thoroughly analysed report on the following. You have been hired as a consu ...

Determine whether the following statement is true or false

Determine whether the following statement is TRUE or FALSE then EXPLAIN why. 1. In principle the government could increase the money supply or government expenditures to try to offset rising unemployment. 2. If the CPI r ...

Jerry lucas is the division director as branch chief bob

Jerry Lucas is the division director. As branch chief, Bob Sandford reports to Jerry Lucas. Bob Sandford has four sections chiefs reporting to him. Bob Sanford is technically competent, with extensive experience in solid ...

Write a one-pager describing your opinion and understanding

Write a one-pager describing your opinion and understanding of proper classification of activities, stating their importance and allocating resources, plus the pro's and con's of using tools such as the Gantt Chart.

Identifynbspa business in your local community this can be

Identify  a business in your local community. This can be your current place of employment or a business with which you are familiar. Develop  a 1,050-word examination of the ethics and social responsibility practices wi ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro

Describe what you learned about the impact of economic

Describe what you learned about the impact of economic, social, and demographic trends affecting the US labor environmen