Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Business Management Expert

Guest Services Techniques:

Hotel Newsletter:

Customer service is all about building relationships with your customer base; however, to provide that customer service, hotel personnel need to be informed of hotel activities and local events, feel empowered and be aware of training opportunities, and also understand recent diversity and conflict issues that have impacted guests as well as internal customers.

This assignment seeks to incorporate all aspects of customer service techniques; in order to service your guests you must first service your associates.

Imagine you are responsible for preparing a monthly newsletter that will be provided to all hotel employees including the general manager and executive committee. Reflect on the hotel and brand that you described in assignment 1 that aligned with your own personal brand.  Prepare a newsletter that incorporates and is filtered through the hotel brand that you would want to work for (i.e. branded language, font, color, picture, etc.)

Your newsletter needs to convey all topics covered in Section 2 of the course such as:

1) Product Knowledge (i.e. local festivals for the month, featured restaurants, special promotions and packages, updates about specific departments in the hotel, etc.)

2) Guest Communications (i.e. branded language, social media mentions about your hotel, etc.)

3) Conflict Resolution (i.e. announce and celebrate “a win” about how an associate overcame a guest problem, etc.)

4) Empowerment & Training (i.e. monthly training available to hotel staff, motivation quotes, promotions, etc.)

5) Diversity Awareness (i.e. how to say hotel terms in a different language, local religious centers or community events, etc.)

This assignment will not only demonstrate your understanding of customer service techniques, but also what information is critical to your success as hospitality professionals. 

Business Management, Management Studies

  • Category:- Business Management
  • Reference No.:- M9417

Have any Question? 


Related Questions in Business Management

E-business trend far - east e-commerce explosionalthough

E-BUSINESS TREND : FAR - EAST E-COMMERCE EXPLOSION Although most parts of the world lag behind the United States in terms of technology penetration (to the public at large), some parts more readily embrace new technology ...

Popeye canning is contracted to receive daily 60000 lb of

Popeye Canning is contracted to receive daily 60,000 lb of ripe tomatoes at 7 cents per pound from which it produces canned tomato juice, tomato sauce, and tomato paste. The canned products are packaged in 24-can cases. ...

5-8 pages apa format with references and plagiarism free

5-8 pages APA format with references and plagiarism free please. This assignment will require you to consider several influences to the budgeting process of a health care institution. Here, you will review payer mix and ...

What types of obstaclesobjections do leaders face from

What types of obstacles/objections do leaders face from stakeholders when implementing change within an organization? What strategies can leaders use to work with stakeholders, remove obstacles, and address objections?

This is based on a ted This is based on a Ted Talk.

This is based on a Ted Talk. http://www.ted.com/talks/nicholas_christakis_the_hidden_influence_of_social_networks/transcript?language=en Christakis' talk at 11:43 of the video and base your response on Christakis' observ ...

Evaluating an sap after a disasterwhen disaster strikes an

Evaluating an SAP After a Disaster When disaster strikes, an organization can deteriorate into chaos very quickly. Whether it's a natural disaster like an earthquake or a man-made disaster such as a system security breac ...

Create a guide to leveraging expatriatesassignment

Create a guide to leveraging expatriates. Assignment: Successful Domestic Company Goes Global! Imagine that you are the CEO of a successful domestic company. In the last 6 months, many potential clients in foreign countr ...

When deciding to form a strategic partnership the text

When deciding to form a strategic partnership, the text recommends performing an audit of needs and overall strategies with regard to logistics operations. What is the goal of the audit, and what types of information sho ...

Petrie electronics implemented its customer relationship

Petrie Electronics implemented its Customer Relationship Management (CRM) system, No Customer Escapes last week. But like any system, the Change Management team receives a request for a change to the system. The Project ...

Assignment 1-2 page paper manging conflict articlethis

Assignment: 1-2 Page Paper Manging Conflict Article THIS NEEDS TO BE COMPLETELY FREE OF PLAGERISM, APA FORMATING WITH INTEXT CITIATIONS AND REFERENCES.THIS PAPER MUST BE NEWLY WRITTEN AS I HAVE HAD PAPERS SUBMITTED JUST ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro

Describe what you learned about the impact of economic

Describe what you learned about the impact of economic, social, and demographic trends affecting the US labor environmen