This assignment seeks to help you understand the answer to a broader concern and that is, what is the role of decision making in organizations?

Please answer the following questions:

• Please identify and describe some of the perspectives that explain how managers make decisions.

• What is organizational learning and at what levels does it occur?

• How can managers use information technology and knowledge management processes to improve how organizations learn?

• Poor decision making and reduced organizational learning can result from factors such cognitive biases. What are these factors?

• What techniques can be used to enhance organizational learning and overcome organizational biases?

Hint:

When responding to the questions in this chapter, look to the ideas found in the examples from Microsoft, General Electric, and Telus to frame your answers.

Please limit your response to this assignment to a maximum of four single spaced, typed pages. Where necessary please identify relevant theories and examples noted in the text. In some instances, your responses should take the form of a summary, in your own words, of the main ideas of particular sections of the chapter. Please cite your sources in the text and please reference them at the end of your assignment. Please end your write-up with one paragraph that suggests what you think is the importance of this assignment.