This assignment helps you develop the skills to master the following course competencies:

- Develop innovative and sustainable solutions to strategic and global operations management challenges.
- Apply theories, models, and practices of global operations management to address business problems.
- Integrate operations management analyses into general business management planning and decision making.
- Communicate in a manner that is professional and consistent with expectations for members of the business professions.

Part 1: Continue your analysis of the organizational problem and the process you will propose in your OIP by researching, collecting, and verifying further data. Complete the following:

1. Address the following questions, as well as any other new questions you encounter in your research:
- Does any information from the cause-and-effect diagram or the flowcharts you created in Unit 3 seem to point to a particular cause?
- Does your cause-and-effect diagram conflict with your flowchart? If so, how?
- Does the cause-and-effect diagram reveal any process steps that were not previously documented?
- Do you need to do further research on any causes identified in the cause-and-effect diagram?
- Is there a key stakeholder who might have additional or updated feedback for the process flowchart? If so, identify the position (or role) of the stakeholder and describe what he or she might say.
- Does any of this information change or impact your problem statement?

2. Update the before-and-after flowchart you initially created in Unit 3, changing the information based on your new findings, focused on the causes of the organizational problem. Write a summary describing your revisions to the flowchart. Describe how (if at all) your problem statement is impacted by the revisions. Include copies of both the original flowchart and the revised version within the text of your paper.

Part 2: The tool that you use to measure the effectiveness of your new process will make a difference in defining and quantifying your outcomes. For this part of your assignment, complete the following:

1. Research various measurement strategies that you might use for your OIP.

2. Develop a measurement strategy that enables you to measure the improvements your proposed process will offer. Your measurement strategy should help you determine whether the results are actually positive and ensure that your process does not have an unanticipated negative impact elsewhere. Note that you may need to revise your measurement strategy as more historical data is gathered.

3. Identify what types of quantitative or qualitative measures you will employ in your measurement strategy, including the following:

1. An analysis of potential quantitative and qualitative measurement strategies that would apply to your OIP.

2. A description of the qualitative or quantitative measure (or measures) you have chosen.

3. A description of how often the improvement results are measured when using this strategy.