Think of a time that you were on a team that was not only effective but was a pleasure in which to participate. Write a description of this team and its task, paying particular attention to the behavioral expectations for which the team members held each other accountable-these might be spoken or unspoken. List these ground rules and describe how the rules helped the team perform and work well together.

Also, think of a time you were on a team that was not effective and was frustrating. Write a description of this team and its tasks, including the spoken or unspoken ground rules that describe the expectations for behavior on this team. Examine the possibility that some members held ground rules that others did not. How was this was a source of tension? Analyze how this difference in what is expected of team members caused conflict and damaged performance. What effect could discussion of ground rules as a method of team learning have had for this group?