Think about an experience where you have waited in a line or queue for an extended period of time. Discuss your perceptions of the wait in line and how you felt about the wait time.
The more value the customer receives or expects from the service, the more patiently the customer will wait. Suggest methods an airline could use to increase a customer's perception of the value of the service they receive at an airport check-in desk. Provide examples with your response.
Review the different types of techniques guests use to assess service quality after their experience found in Table 12-3 in Chapter 12 of your textbook. Choose the best technique for measuring hotel service quality standards and create three to five questions for customers to answer using the technique you choose. Explain your reasoning behind your decisions.
From the e-Activity, review each of the comment cards and describe the types of questions asked. Make improvements to the comment cards in order for the customers to provide a better assessment of the organizations' service quality. Provide an explanation of the improvements you make.
Identify the values and needs of your audience.
Identify an appeal that you can make to your audience and explain why this might be an effective form of persuasion. Identify a type of fallacy that you need to be aware of and should strive to avoid in your persuasive argument.
Explain how you will follow the five steps of persuasion in your Critical Thinking paper:
Analyze the three internal governance mechanisms (ownership concentration, boards of directors, and executive compensation) and recommend a possible fourth mechanism that would help align the interests of managerial agents with those of the firm's owners. Provide specific examples to support your response.
From the e-Activity, determine how U.S.-based corporations could incorporate elements of the corporate governance practices you researched to help top-level managers make better ethical decisions. Provide specific examples to support your response.
Corporate governance has become a hot issue in the U.S. over the past two decades. From your analysis of the case study, determine two possible corporate governance challenges that might be faced by Best Buy as a result of its rapid growth and why they could become corporate governance issues
Make recommendations for how Best Buy can overcome these challenges. Provide specific examples to support your response.
Select a restaurant with which you are familiar and determine the most likely storage management challenge that restaurant would face, along with how you believe the restaurant addresses that challenge.
For the same restaurant, determine the most likely security challenge it faces in the purchasing function, along with how you believe the restaurant addresses that challenge.
Select a restaurant with which you are familiar that uses a great deal of fresh produce. Determine the top three selection factors that a purchaser at that restaurant would consider when buying fresh produce. Explain your rationale.
From the e-Activity, make at least one recommendation concerning purchasing fresh produce that is not discussed in the text. Discuss the benefits of following your recommendations using a restaurant of your choice as an example.