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Management Studies

For many years, a number of automakers have used warranty extensions from the traditional three-year, 36,000 mile warranty to seven-to-ten years, 100,000 mile warranties. Of course, these warranties typically require the owner to maintain the car regularly and keep good records of their maintenance. Look at this practice from the perspective of both the customer and the manufacturer. In other words, what does the customer get and what does it cost the manufacturer?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M9352654

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