There has been a shift of emphasis of the consumers of health and human services from professionals and care providers to increasingly include the client system. The stakeholders have increased through participation coupled with the increased volume of information which allows greater exposure to care alternatives. Client system has greater access to health and service records. Information, instead of flowing from the top down is increasingly multi-directional. Identify one positive and one negative outcome related to the changes address above. Include two examples from real life in your discussion