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There are well-defined standards, process, procedures etc., in place. Your development team strictly followed and produced the product. But the customer is dissatisfied, as the product was delivered very late, (Schedule overrun) and over-budget. Also the customer was not happy with the delivered functionality. Discuss what you as a Quality Manager would do now?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M93133466

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