problem1. BPR entails looking at and analysing what goes on in and between departments of the company and between the company and its suppliers and customers. Then you restructure those processes to change or remove non-value-adding activities (downsizing) and personnel, minimise obstacles to the smooth m flow of work and make the organisation and systems support the new model. It might also be essential to create new value-adding activities (upsizing). A further term, 'rightsizing' is correctly assessing what appropriate and essential changes are needed and implementing them.

problem2. What are the core principles of the BPR?

problem3. There are many good reasons why organisations must adopt ERP systems. List and describe the four main reasons for adopting such systems?

problem4. Using a diagram draw up the 3 key steps of the Business Process Management Life Cycle

problem5. What Causes a Mal-Process in the business context?