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problem 1:

“Organisations thrive on conflict”

Evaluate this statement and describe what techniques you may use in an organisation of which you are the leader to solve conflicts.

problem 2: 

describe the Circle Chart

problem 3:

There are four primary communication styles where each one has its exceptional way of expressing anger with dissimilar level of tolerance for anger situations.

Give an explanation of each of the different styles in terms of:

i. Verbal or non-verbal characteristics

ii. Shortcomings leading to anger and

iii. Strengths in dealing with anger

problem 4:

Negotiation is multiphase procedure. describe clearly the process and describe what happens at each phase.

problem 5:

Make a distinction between calculus-based trust and identification-based trust and describe the repair process in rebuilding trust for each of them.

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